Remedy - JDK/JRE 1.9.x compatibility with ARS/ITSM applications Remedy - Server - ARS 9.x Remedy Services don't start after Java Upgrade (Windows) This is reported a behavior observed in the ARSystem's installer only, not the application itself. If the ARSystem is already installed and Java is upgraded then this problem is not related. Note: This problem is observed when running the AR System installer having the mentioned Java versions already installed. Older versions (with 2 digits) can be found in the Oracle's archive pages, please check the links below: Workaround: Revert JAVA back to an earlier version, for example JAVA 8 update 72 (any which update's string version contains 2 digits) and make sure the Java Auto-Update is disabled. The defects are addressed and solved in 9.1 SP2 but if SP2 is not installed: When Java is upgraded, the new updates containing 3 digits in their version string (i.e.jre1.8.0 _101) it is not recognized by the AR System installer throwing the error.
SW00513924 - AR cannot be installed with java version more than 100
SW00513409 - AR platform installer 91 does not support java 1.8 update 102 SW00514204 - Remedy 9.x installers not recognizing Java 8 Update 101 as a valid version: jre1.8.0_101 This behavior has been reported in the below defects depending of the 9 version:
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